Fintel sustain LIMITED
privacy notice
This notice (the “Privacy Notice”) provides information about how Fintel Sustain Limited (“we”, “us”, “our”) gathers and uses personal information. We are committed to respecting the confidentiality of the personal information you supply to us, and all data will be processed in accordance with applicable data privacy laws.
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Notice.
If you do not agree with our use of your personal data as set out in this Privacy Notice, you should not submit your personal information to us. However, if you do not wish to submit your personal information, or if you wish to exercise your rights to prevent us using your data, you should be aware that we may not be able to do business with you.
We are Fintel Sustain Limited (company number 15557764), registered at Velocity Point, Wreakes Lane, Dronfield, England, S18 1PN. For the purposes of data privacy legislation, we will be a ‘controller’.
Should you have any questions or concerns about this Privacy Notice or how we process your personal data, please contact us:
By email:
By using ‘contact us’ section on this website
You have certain rights in relation to your personal data.
Under certain circumstances, by law you have the right to:
Please contact us using the details at section 3 if you want to exercise any of these rights. In most cases these rights are not absolute and are subject to certain exceptions or qualifications. For example, if you wish to withdraw your consent or object to processing, we may need to discuss with you whether our use of your data needs to continue for other lawful purposes, such as fulfilment of a legal or contractual requirement.
We will respond to your request within one month of receipt of your request. In some cases, we may not be able to fulfil your request to exercise the right before this date, and may need to request more time. Where we cannot provide a full response to you for any reason, we will let you know about this in our initial reply to your request.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
If you wish to request further information about any of the above rights, or if you are unhappy with how we have handled your information, please contact us on the contact details contained in section 3.
If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office: https://ico.org.uk/global/contact-us/ or +44303 123 1113 or any other relevant regulator in your jurisdiction.
We collect your personal information from a variety of sources, as set out in this Privacy Notice. Where necessary we collect information directly from you or indirectly from third parties, and through your use of our website.
This section details the information we collect about you in the course of your use of our website and subscription services and otherwise in your interaction and correspondence with us and our representatives. We will collect:
“Identity Data”
basic personal details such as your name and the name of your company.
“Contact Data”
email and postal addresses and telephone numbers.
“Technical Data”
technical information relating to your use of our website, such as your IP addresses, browser type, time zone setting and location.
“Profile Data”
includes your username and password, your preferences, feedback and financial data such as credit card details for your subscription.
“Usage Data”
information about how you use our website, such as how often you access it, how long you spend on it and how you navigate around it.
“Cookie Data”
in relation to your behavioural information (please refer to our Cookies Policy for further information. In particular, please note that cookies may be held by our third-party website provider.
“Marketing and Communications Data”
data in relation to your preferences in receiving marketing from us and your communication preferences.
“Research Data”
statistical information in connection with the delivery of our products, including in relation to email openings and clicks.
The information which we collect and what we use it for will depend on the nature of our business relationship with you. We will only use your personal data when have a lawful basis to do so. Most commonly, we will use your personal data in the following circumstances:
Type of data
Purpose/Activity
Lawful basis for processing including basis of legitimate interest
To manage our relationship with you.
For the performance of a contract we have entered into with you.
To comply with a legal obligation.
For our legitimate interests in running our business and keeping our records updated.
To administer, improve and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
For our legitimate interests in improving our business, keeping our website updated and relevant, and the administration of IT services and network security.
To improve our website or services or to customise the website according to your interests.
For our legitimate interests in keeping our website updated and relevant, to develop our business and to inform our marketing strategy.
To send you promotional emails about products and other information which we think you may find interesting or to contact you for market research purposes.
For our legitimate interests in developing our products and services and growing our business.
You having provided us with your consent to processing your data for this purpose.
We use your information to identify products, services and events that we think may be of interest to you.
We will only send you marketing messages where you have consented to such contact, or in the case of products and services, where these are similar to those that we have already provided to you.
You have the right to ask us not to not send you marketing messages by post, telephone or e-mail or any combination of these at any time. You can also let us know at any time that you wish to change your mind and to start receiving such messages.
You can do this:
Periodically, we will remind you (possibly along with other communications) that you may unsubscribe if you no longer wish to receive communications from us. If you choose to unsubscribe, we will cease to send you such communications as mentioned above.
We will not disclose your personal information to third parties except as detailed in this Privacy Notice:
Your personal information may be processed by staff operating outside the UK who work for us or by our service providers (for example, those who supply support services to us), and the laws of some of these destination countries may not offer the same standard of protection for personal information as countries within the UK.
We will, however, put in place appropriate security procedures in order to protect your personal information. Where your information is transferred to any country outside the UK, we ensure that this is done using specific legally approved safeguards. You can request further details and a copy of these safeguards by contacting us (see section 3).
We will keep your information only for as long as necessary depending on the purpose for which it was provided. Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us.
When determining the relevant retention periods, we will take into account factors including:
We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.
Although we will do our best to protect your personal data any transmission is at your own risk as we cannot guarantee the security of any data transmitted via the internet. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
We reserve the right, at our discretion, to change, modify, add to, or remove portions from, our Privacy Notice. We will of course notify you of any changes where we are required to do so.
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.